Microsemi PoE products RMA form


  1. Company:*
    Please Enter company name
  2. Sales Contact:
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  3. Sales Contact's Phone:
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  4. Sales Contact's E-Mail:
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  5. Technical Contact:*
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  6. Technical Contact's Phone:*
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  7. Technical Contact's E-Mail:*
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  8. Distributor Name
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  9. Return Shipping Address:*
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  10. Billing Address:*
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  11. Product Information

  12. Product #1 * Product #2 * Product #3 * Product #4 Product #5
    Part*
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    Unit Serial #(s)*
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    Quantity*
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    PO Number
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    Warranty Status
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    Ship Date from PDSN
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  13. Reason for RMA request






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  15. Failure Information

  16. 1) What is the point of failure?





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  17.        Other
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  18.  
     
     
  19. 2) What is the source of your dissatisfaction?
  20. Electrical (please specify)
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  21. Mechanical (please specify)
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  22. Other (please specify)
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  24. 3. Please give a detailed failure description
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  25. What is the total quantity of failing parts?
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  26. What is the quantity of parts that you will return for analysis?
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  28. Is failure analysis report required
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  29.  
    • In case of physical damage (breakage), do not return the item. It cannot be fixed.
    • If item is under warranty and found non-defective, there will be a charge of $100.
    • If item is under warranty and found defective, there will be no charge.
    • If item is out of warranty and found non-defective, there will be a charge of $250.
    • If item is out of warranty and found defective, customer will be charged with 35% of your equipment Price List but no less than $250.
  30. Please verify that you are not a robot.